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15-Days Hassle Free Returns
We can accept returned merchandise for up to 15 days from the date you originally received it. The packing slip that came with your order shows the final date by which we can accept the return. Because our great values change frequently as we locate new and exciting deals for you, our 15 days returns gives you time to return a purchase, while helping us to keep our merchandise assortment fresh and in season.
How do I return an item
Always get the RA # You may use the carrier of your choice. Simply address your return package to the www.Leatherjacketinc.com return address shown at the front of your packing slip. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, UPS, or DHL. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable
How Do I Make an Exchange?
Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information.
- Copy of Invoice or Order #.
- Billing First & Last Name Email address used to place order.
- List the item(s) that your are exchanging. Note the reason for the exchange.
- Detailed instructions to what you would like for us to do with your order, for example different size, style, or color. Please indicate item and size. Detailed instructions to what you would like for us to do with your order, for example different size, style, or color. Please indicate item and size.
- We strongly recommend you make a copy of your invoice number and filled out exchange paperwork to keep for your records.
- Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.
- We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL. Keep the tracking number for your records.
- If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
When Will My Credit Card Be Credited
Once your return has been received and accepted. Please allow two billing cycles for your credit to appear on your statement.
How Do I Make an Exchange?
Return your unwanted item, and then place an order for the item you would like.
Help! My Order Arrived Damaged.
Please call Customer Service right away with your tacking no or invoice no,
770-639-1094
Late Returns
Unfortunately, items received after the 15-day return period cannot be accepted for
a refund, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no credit will be issued.
Defective Merchandise
If you believe a product was shipped in error from www.leatherjacketinc.com turns out to be defective, or was damaged in transit, please contact Customer Service so we can resolve the problem. Please keep in mind that all returns must be get reported in 5 working days after receiving.
THANK YOU FOR ALL YOUR TIME TO UNDERSTAND THE TERMS AND CONDITIONS. |
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